Exchange & Return Policy

Exchange & Return Policy

Thank you so much for supporting our shop! We truly appreciate your interest in our digital artwork — each piece is crafted with care and attention, and we want you to feel confident and informed when you make a purchase.

Because we only sell digital products (such as digital pictures and digital oil paintings), our exchange and return policies are a bit different from those for physical goods. Please take a moment to read through the following before placing your order.

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🚫 Returns & Refunds

All sales are final.

Since our products are delivered instantly and digitally, we’re unfortunately unable to offer returns, refunds, or cancellations once a file has been sent. This is standard practice with digital content, as it cannot be “returned” once accessed or downloaded.

We kindly ask that you double-check all product details — such as the format, size, and preview images — before making your purchase.

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🔄 Exchanges (When Applicable)

That said, we absolutely want you to receive exactly what you ordered.

If you believe you’ve received the wrong file (for example, a different artwork than what you selected), please reach out to us within 3 days of your purchase. Just email us at [your email address] with:

1) Your order number

2) A brief description of the issue

We’ll be happy to verify the mistake and quickly send you the correct file at no extra charge.

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💡 A Quick Reminder

We cannot offer exchanges or refunds for:

1) Accidental purchases

2) Change of mind

3) Wrong product selection (such as size or format)

4) Not understanding that the product is digital (not physical)

Please know that we’re always here to help answer questions before you buy! Feel free to reach out if you're unsure about anything — we want you to feel good about your purchase.

Many thanks for your understanding and collaboration.

CyMS_Photography